A customer returns to your store, complaining that the upgraded computer he just picked up doesn’t boot. You remember testing the computer yourself before the pickup, and everything was fine. What can you do to remedy the situation? How can you avoid this kind of problem in the future?

A customer returns to your store, complaining that the upgraded computer he just picked up doesn’t boot. You remember testing the computer yourself before the pickup, and everything was fine. What can you do to remedy the situation? How can you avoid this kind of problem in the future?

A+ Guide To It Technical Support

10th Edition

ISBN:9780357108291

Author:ANDREWS, Jean.

Publisher:ANDREWS, Jean.

Chapter4: Supporting The Power System And Troubleshooting Computers

Section: Chapter Questions

Problem 16TC

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A customer returns to your store, complaining that the upgraded computer he just picked up doesn’t boot. You remember testing the computer yourself before the pickup, and everything was fine.

What can you do to remedy the situation?
How can you avoid this kind of problem in the future?

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