A fast-food franchise is considering operating a drive-up window food-service operation. Assume that customer arrivals follow a Poisson probability distribution, with an arrival rate of 24 cars per hour, and that service times follow an exponential probability distribution. Arriving customers place orders at an intercom station at the back of the parking lot and then drive to the service window to pay for and receive their orders. The following three service alternatives are being considered: A single-server operation in which one employee fills the order and takes the money from the customer. The average service time for this alternative is 2 minutes. A single-server operation in which one employee fills the order while a second employee takes the money from the customer. The average service time for this alternative is 1.25 minutes. A two-server operation with two service windows and two employees. The employee stationed at each window fills the order and takes the money for customers arriving at the window. The average service time for this alternative is 2 minutes for each server. For each of the three design alternatives, answer the following questions. Then, recommend one of the design options. a. What is the probability that no cars are in the system? b. What is the average number of cars waiting for service? c. What is the average number of cars in the system?

College Algebra
7th Edition
ISBN:9781305115545
Author:James Stewart, Lothar Redlin, Saleem Watson
Publisher:James Stewart, Lothar Redlin, Saleem Watson
Chapter9: Counting And Probability
Section9.3: Binomial Probability
Problem 33E: Sick leave probability that a given worker at Dyno Nutrition Will call in sick on a Monday is 004....
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I need help with a, b, and c. I don't know how to do them. Please, help.

1. A fast-food franchise is considering operating a drive-up window food-service operation. Assume that customer arrivals follow a Poisson probability distribution, with an arrival rate of 24 cars per hour, and that service times follow an exponential probability distribution. Arriving customers place orders at an intercom station at the back of the parking lot and then drive to the service window to pay for and receive their orders. The following three service alternatives are being considered:

A single-server operation in which one employee fills the order and takes the money from the customer. The average service time for this alternative is 2 minutes.

A single-server operation in which one employee fills the order while a second employee takes the money from the customer. The average service time for this alternative is 1.25 minutes.

A two-server operation with two service windows and two employees. The employee stationed at each window fills the order and takes the money for customers arriving at the window. The average service time for this alternative is 2 minutes for each server.

For each of the three design alternatives, answer the following questions. Then, recommend one of the design options.

a. What is the probability that no cars are in the system?

b. What is the average number of cars waiting for service?

c. What is the average number of cars in the system?

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