A large catalogue sales company has introduced new software at its order processing and customer servicecentre. This software monitors and records all aspects of employee work - for example, phone calls andcomputer use. Suppose that you are a trade union official representing 100 workers who handle customerservice calls and online orders. Discuss the arguments and concerns you would like to present to themanagement of the company

computer use. Suppose that you are a trade union official representing 100 workers who handle custome service calls and online orders. Discuss the arguments and concerns you would like to present to the management of the company

computer use. Suppose that you are a trade union official representing 100 workers who handle custome service calls and online orders. Discuss the arguments and concerns you would like to present to the management of the company

Information Technology Project Management

9th Edition

ISBN:9781337101356

Author:Kathy Schwalbe

Publisher:Kathy Schwalbe

Chapter11: Project Risk Management

Section: Chapter Questions

Problem 1E

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Concept explainers

Fundamentals of Testing Strategies

Software testing is a test strategy to evaluate the functionality of the software application with an intent to find whether the actual software product can match the expected requirements and to ensure that the software is free of any defects. It executes the software component to evaluate properties of interest using manual and automated tools. The purpose of software testing is to find the error, gaps, defects, and missing requirements in contrast to actual requirements.

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A large catalogue sales company has introduced new software at its order processing and customer service
centre. This software monitors and records all aspects of employee work - for example, phone calls and
computer use. Suppose that you are a trade union official representing 100 workers who handle customer
service calls and online orders. Discuss the arguments and concerns you would like to present to the
management of the company

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