A nurse manager who is attempting to institute the SBARprocess to communicate with physicians and transfer patientinformation to other nurses is meeting staff resistance to thechange. Which action would be most effective in approachingthis resistance?a. Containing the anxiety in a small group and movingforward with the initiativeb. Explaining the change and listing the advantages to theindividual and the organization c. Reprimanding those who oppose the new initiative andpraising those who willingly accept the changed. Introducing the change quickly and involving the staff inthe implementation of the change
A nurse manager who is attempting to institute the SBARprocess to communicate with physicians and transfer patientinformation to other nurses is meeting staff resistance to thechange. Which action would be most effective in approachingthis resistance?a. Containing the anxiety in a small group and movingforward with the initiativeb. Explaining the change and listing the advantages to theindividual and the organization c. Reprimanding those who oppose the new initiative andpraising those who willingly accept the changed. Introducing the change quickly and involving the staff inthe implementation of the change
Understanding Health Insurance: A Guide to Billing and Reimbursement
14th Edition
ISBN:9781337679480
Author:GREEN
Publisher:GREEN
Chapter2: Introduction To Health Insurance
Section: Chapter Questions
Problem 18R
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Question
A nurse manager who is attempting to institute the SBAR
process to communicate with physicians and transfer patient
information to other nurses is meeting staff resistance to the
change. Which action would be most effective in approaching
this resistance?
a. Containing the anxiety in a small group and moving
forward with the initiative
b. Explaining the change and listing the advantages to the
individual and the organization
c. Reprimanding those who oppose the new initiative and
praising those who willingly accept the change
d. Introducing the change quickly and involving the staff in
the implementation of the change
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