a. Name and explain any four properties of health care services. b. What are the characteristics of services that make scheduling them difficult? c. Describe a customer-as-participant health service operation and give a practical example. d. Briefly explain and describe work-shift scheduling in health care service operations.

Understanding Health Insurance: A Guide to Billing and Reimbursement
14th Edition
ISBN:9781337679480
Author:GREEN
Publisher:GREEN
Chapter3: Managed Health Care
Section: Chapter Questions
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a. Name and explain any four properties of health care services.
b. What are the characteristics of services that make scheduling them
difficult?
c. Describe a customer-as-participant health service operation and give a
practical example.
d. Briefly explain and describe work-shift scheduling in health care service
operations.
Transcribed Image Text:a. Name and explain any four properties of health care services. b. What are the characteristics of services that make scheduling them difficult? c. Describe a customer-as-participant health service operation and give a practical example. d. Briefly explain and describe work-shift scheduling in health care service operations.
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