After the Covid restrictions were lifted 9 months ago, “Club Night Life District” has NOT operated at 80% of its capacity. One year ago, 2 managers were almost arrested for the overcrowded state Of their then popular Bar. On the other hand, the 2 new Bars in the further up their street has had to turn away customers. According to the “Undercover Customers” who were paid to visit “Bar YOLO” and “Paradiseo”. The report showed that Patrons enjoyed special price reductions during the night at random times and they won door Prizes for their regularity and participation in spontaneous competitions, these were staggered throughout the week. Management held a Training workshop 2 days ago for the customer service staff to upgrade skills on customer engagement strategies based on the report they had received from their “Undercover Customers”. Implementation begins at the weekend. Question: Which Topic content does this case study reflect.
After the Covid restrictions were lifted 9 months ago, “Club Night Life District” has NOT operated at 80% of its capacity. One year ago, 2 managers were almost arrested for the overcrowded state Of their then popular Bar. On the other hand, the 2 new Bars in the further up their street has had to turn away customers. According to the “Undercover Customers” who were paid to visit “Bar YOLO” and “Paradiseo”. The report showed that Patrons enjoyed special price reductions during the night at random times and they won door Prizes for their regularity and participation in spontaneous competitions, these were staggered throughout the week. Management held a Training workshop 2 days ago for the customer service staff to upgrade skills on customer engagement strategies based on the report they had received from their “Undercover Customers”. Implementation begins at the weekend.
Question: Which Topic content does this case study reflect.
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