c) Choose the correct Pareto chart for the type of defects that have occurred.A.5040-30-20-10-0-Number of defectsA B CDA: Incorrect bill of ladingB: Incorrect truckloadC: Damaged productD: Trucks lateB.50-40-30-20-10-0Number of defectsABCA: Incorrect truckloadB: Incorrect bill of ladingC: Trucks lateD: Damaged productDC.5040-30-20-10-0Number of defectsA B C DA: Incorrect truckloadB: Incorrect bill of ladingC: Damaged productD: Trucks lateD.50-40-30-20-10-Number of defectsA B C DA: Incorrect bill of ladingB: Incorrect truckloadC: Trucks lateD: Damaged product Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of itsshipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the onlyinformation the company has on shipment quality. He decides to collect information on defective shipments through a form he hasasked his drivers to complete on arrival at customers' stores. The forms for the first 285 shipments have been turned in. They showthe following over the past 8 weeks:Week12345678This exercise contains only part c.No. ofShipments2331303735424344No. ofShipments IncorrectwithBill ofDefects1011111212141516Reason for Defective ShipmentLading413454Incorrect Damaged TrucksTruckload ProductLate4554566827212N 3 AN42043111C2

Here, from the above table, we could see that there are various reasons for defective shipment,…

Answered: c) Choose the correct Pareto chart for…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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Boston Electric Generators has been getting manycomplaints from its major customer, Home Station, about thequality of its shipments of home generators. Daniel Shimshak,the plant manager, is alarmed that a customer is providing himwith the only information the company has on shipment quality.He decides to collect information on defective shipments througha form he has asked his drivers to complete on arrival at customers'stores. The forms for the first 279 shipments have been turnedin. They show the following over the past 8 weeks: Even though Daniel increased his capacity by adding more workersto his normal contingent of 30, he knew that for many weekshe exceeded his regular output of 30 shipments per week. Areview of his turnover over the past 8 weeks shows the following: a) Develop a scatter diagram using total number of shipmentsand…
Boston Electric Generators has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers' stores. The forms for the first 287 shipments have been turned in. They show the following over the past 8 weeks: Week No. of Shipments No. of Shipments with Defects 1 23 10 2 31 11 3 32 12 4 39 13 5 35 12 6 40 14 7 41 14 8 46 17 This exercise contains only part a. a) Using the point drawing tool eight times, develop a scatter diagram using total number of shipments and number of defective shipments. Part 2
Patrick is a quality control inspector at a pharmaceutical plant. He and his team are bound by strict quality standards to ensure that each unit is produced in a way that guarantees safety and effectiveness for the consumer. Recently, Patrick has been criticized for rejecting too many samples of the pharmaceuticals being produced. His manager has warned him that his inspection failure rate is negatively affecting the plant's productivity and that he should "reexamine" his inspection methods. Patrick does not want to be responsible for allowing an ineffective or dangerous medication to be sold to a patient, but he also does not want to lose his job. How can technology help Patrick ensure the quality of the products he is inspecting while at the same time protecting his job?
Management of quality is the aspect of management that is concerned with achieving, maintaining and improving quality of products or services. All activities of an organization affect quality in some way or another. Hence, quality management should involve all aspects of management including planning, leading, organizing and controlling, and to recognize the quality function as an integral part of the overall management function. A)Generate FIVE reasonable principles of quality function derive from the above thought. B)Examine how quality improvement affects the healthcare system.
Abernathy, Inc., produces two different generators and is concerned about their quality. The company has identified the following quality activities and costs associated with the two products: Generator A Generator B Units produced 170,000 340,000 Warranty work (units) 1,700 850 Scrapped units (number) 3,400 850 Inspection (hours) 3,400 1,700 Quality training (hours) 85 85 Activities: Performing warranty work $816,000 Scrapping units 612,000 Inspecting 306,000 Quality training 85,000 Required: 1. Calculate the quality cost per unit for each product, and break this unit cost into quality cost categories. If required, round your answers to the nearest cent. Generator A Generator B Unit cost $fill in the blank 1 $fill in the blank 2
Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years. Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey. With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first. So he sent a visible, meaningful message that poor quality would no longer be tolerated. During one plant visit, Chung demanded to see under the hood of a car on the production line. He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…
Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years. Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey. With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first. So he sent a visible, meaningful message that poor quality would no longer be tolerated. During one plant visit, Chung demanded to see under the hood of a car on the production line. He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…
Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years. Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey. With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first. So he sent a visible, meaningful message that poor quality would no longer be tolerated. During one plant visit, Chung demanded to see under the hood of a car on the production line. He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…
Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years. Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey. With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first. So he sent a visible, meaningful message that poor quality would no longer be tolerated. During one plant visit, Chung demanded to see under the hood of a car on the production line. He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…
TO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold checkout lines…
A defense contractor manufactures rifles for the military. The military has exacting quality standards that the con-tractor must meet. The military is very pleased with the quality of the products provided by the contractor andrarely has to return products or has reason for complaint.However, the contractor is experiencing extremely high quality-related costs. Speculate on the reasons for the con-tractor’s high quality-related costs.
Quality control in a factory pulls 40 parts with paint, packaging, or electronic defects from anassembly line. Of these, 28 had a paint defect, 17 had a packaging defect, 13 had an electronicdefect, 6 had both paint and packaging defects, 7 had both packaging and electronics defects, and 10had both paint and electronic defects. Did any part have all three types of defect? If so, how many?

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