Can E-learning be defined as an e-business activity? Does it qualify as e-commerce activities? Discuss how e-commerce has produced winners and losers in the disintermediation/ reintermediation game. The next time you connect to a Wi-Fi, and use WhatsApp to make a VoIP call, while roaming out of country, how does this affect the TelCo? Can Customer Relationship Management systems play a role in ecommerce?

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Types of CRM

The full form of CRM is Customer Relationship Management. CRM is a tool that companies use for developing, retaining and acquiring customer related information. The enterprise uses a combination of practices, strategies, and technologies to manage or analyze customer interactions and data throughout the customer lifecycle.