Question

College students trying to search for relevant books for a course or reference books for that course often find it unavailable. Prepare a cause-and-effect diagram (fish-bone diagram) for this problem.

Expert Solution
Step 1

Cause-and-effect diagram is also known as fishbone diagram or Ishikawa diagram which helps in organizing problem solving efforts by using a divide-and-conquer approach. The problems are grouped under sub-categories. Typical starting groups are generic in nature such as methods, materials, people, equipment among others. These are not domain specific categories and hence applicable across a wide variety of problem domains. This tool is used in brainstormimg sessions to identify root causes of problems.

expand button
Step 2

Going further along each higher level category we get into domain specific causes. The following is one possible level of subproblems under materials and methods category identified during a brainstorming session:

Method (C1):

  1. Ineffective process for ordering new books. (C1.1)
  2. Inefficient process for ordering new books. (C1.2)
  3. Lack of any process to receive demands from users for new books. (C1.3)
  4. Lack of coordination with book suppliers to enable adequate purchase lead time. (C1.4)

People (C3):

  1. Not sufficient man power to process orders for new books. (C3.1)
  2. Not sufficient man power to process old books for obsolescence. (C3.2)
  3. Inadequate training to man power to process orders for new books. (C3.3)
  4. Users not aware of the process to submit demand for new books. (C3.4)

Equipment (C6):

  1. Lack of adequate automation for receiving demands for new books. (C6.1)
  2. Lack fo adequate automation for receiving updates from book suppliers and submitting feedback / demand information to the book suppliers. (C6.2)

 

expand button
Step 3

Going deeper by one more level we might pick up one of the higher level causes and try to find deeper level reasons. For example taking the following cause under People category:

“Users not aware of the process to submit demand for new books” (C3.4)

If we look deeper we could perhaps identify the following further reasons which gave rise to the above cause (C3.4). In other words, the higher level cause serves as effect for the lower level cause(s).

  1. Faculty not aware of the process to submit demand for new books. (C3.4.1)
  2. Students not aware of the process to submit demand for new books. (C3.4.2)
  3. Faculty do not find time to submit demand for new books. (C3.4.3)
  4. Before recommending books for the course faculty do not try to identify if existing books in the library would have sufficed. (C3.4.4)
  5. Faculty does not give adequate time gap between course design and course start for missing books to be ordered. (C3.4.5)
expand button

Ask a Homework Question!

Subscribe to bartleby learn and ask 30 homework questions each month. Subject matter experts are on standby 24/7 when you’re stuck and questions are typically answered in as fast as 30 minutes.*
*Response times may vary by subject and question complexity. Median response time is 34 minutes for paid subscribers and may be longer for promotional offers.
Students who’ve seen this question also like:
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
6th Edition
ISBN: 9781285869681
Author: Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher: Cengage Learning
Not helpful? See similar books
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Supplier Quality Management. 10DQ
marketing sidebar icon
Ask a Homework Question!
Subscribe to bartleby learn and ask 30 homework questions each month. Subject matter experts are on standby 24/7 when you’re stuck and questions are typically answered in as fast as 30 minutes.*
Ask a Question
*Response times may vary by subject and question complexity. Median response time is 34 minutes for paid subscribers and may be longer for promotional offers.

Related Operations Management Q&A

Find answers to questions asked by students like you.

Q: When college students attempt to locate relevant books for a course or reference books for that…

A: When a problem arises in any process, product, workplace, etc. it is necessary to identify all the…

Q: College students trying to register for a course sometimes find that the course has been closed, or…

A: Click to see the answer

Q: Suppose that a table lamp fails to light when turned on. Prepare a simple cause-and-effect diagram…

A: A cause and effect diagram is a relationship diagram showing the various possible causes of a…

Q: Construct a cause-and-effect diagram to reflect "student dissatisfied with university registration…

A: The possible cause for dissatisfaction of students in the university registration process is shown…

Q: What is the purpose of using a Pareto chart for a given problem?

A: A Pareto Chart is a combination of bar graph and line graph that shows both the incidence and the…

Q: Make a Cause & Effect Diagram /Ishikawa Diagram /Fishbone Diagram product you know on Excel sheet…

A: THE CAUSE AND EFFECT DIAGRAM: While using a group way to deal with critical thinking, there are…

Q: College students trying to register for a course sometimes find that the course has been closed, or…

A: A cause-effect diagram is generally divided into six categories. Each category deals with the…

Q: Quality Camping Goods, Inc., has a distribution center in Indiana where it receives and breaks down…

A: Six Sigma is a business system that expects to further develop measures, diminish waste and…

Q: What are the four broad categories of “causes” to help initiallystructure an Ishikawa diagram or…

A: A cause and effect diagram is used to find out the real causes that can result in a single output or…

Q: What are the four broad categories of “causes” to help initiallystructure an Ishikawa diagram or…

A: The four broad categories of “causes” to help initially structure in an Ishikawa diagram or…

Q: Provide ONE (1) TQM tool that is suitable to define the correlation between two variables. Then,…

A: A core definition of total quality management (TQM) represents a management system to long-term…

Q: Provide ONE (1) TQM tool that is suitable to define the correlation between two variables. Then,…

A: A core definition of total quality management (TQM) represents a management system to long-term…

Q: Suppose that a table lamp fails to light when turned on. Prepare a simple cause-and-effect diagramto…

A: A Cause and Effect diagram helps in identifying the possible causes of a problem occurring in the…

Q: Construct a cause-and-effect diagram to reflect“student dissatisfied with university registration…

A: A cause-and-effect diagram often called a fishbone diagram or Ishikawa diagram is generally used to…

Q: a. Provide ONE (1) TQM tool that is suitable to define the correlation between two variables. Then,…

A: To Manage the quality-related issues, The TQM tools were introduced, These TQM tools are more…

Q: The quality tool cause-and-effect diagram _____ of the fish represents quality problem and _____ of…

A: The fish-born diagram of the quality tool is a fish-shaped layout that shows the problem and its…

Q: The JAW Bottling Company has recently introduced a new beer to the market called HEAVY. It is extra…

A: Shipping glass bottles has always posed as a challenge for many bottle manufacturing companies,…

Q: Quality Camping Goods, Inc., has a distribution center in Indiana where it receives and breaks down…

A: Step 1: Arrange the data in terms of descending order as shown below

Q: The manufacturer of running shoes conducted a study on its newly developed jogging shoe. Listed are…

A: Given data, Type of Nonconformity Frequency Type of Nonconformity Frequency   Sole separation…

Q: Prepare a cause-and-effect diagram to analyze why a machine has produced a large run of defective…

A: Click to see the answer

Q: Develop a Pareto Chart of the following causes for defectives in Lloyd’s shoe production. Briefly…

A: SOLUTION:    1 - Calculate the PERCENTAGE of Defective . 2 - Calculate the percentage of…

Q: Should the Team use the same or different type of chart(s) to analyze this problem? Explain why.

A: Click to see the answer

Q: NanosElectron, Inc. produces 75,000 circuit boards a month. Three characteristics are inspected on a…

A: Given data: Characterstic 1 = 800 Characterstic 2 = 800 Characterstic 3=800 Characterstic 1 defects…

Q: Develop a cause-and-effect (fishbone) diagram to address everything that impacts your grade in this…

A: What is Cause-and-effect(fishbone) Diagram? circumstances and logical results graph, Ishikawa chart…

Q: The county sheriff’s department responded to an unusually large number of vehicular accidents along…

A: Click to see the answer

Q: Explain how can a Pareto chart used to improve quality?

A: A Pareto chart is the visual representation of defects or problems that shows their frequency and…

Q: NanosElectron, Inc. manufactures 75,000 circuit boards per month. A random sample of 800 boards is…

A: Six Sigma is the method used for developing a process to a level of fulfilment in such manner that…

Q: A ___ is a frequency table plot showing the numbers of occurrences by category?   Cause-and-effect…

A: Find the answers below: The Correct answer is: 5) Histogram

Q: Which quality control technique or tool should be used when trying to determine the cause of a major…

A: Quality control is a procedure through which a company aims to confirm that product quality is…

Q: A common problem that many drivers encounter is a car that will not start. Create a i shbone diagram…

A: A Fishbone diagram is a graphical representation of identifying the various causes of a particular…

Q: Inter-State Moving and Storage Company wishes to establish a control chart to monitor the proportion…

A: n = 40

Q: Last​ year, the manager of the service department at East Woods Ford instituted a customer opinion…

A: A cause and effect chart measures why something occurred or might occur by making possible causes…

Q: Discuss how can a Pareto chart used to improve quality?

A: A Pareto chart is a diagrammatic portrayal of flaws or problems that show the occurrence frequency…

Q: Please create an example of what a WBS and Gantt chart look like.

A: Work breakdown structure (WBS) in project management is a technique for finishing a complex,…

Q: How is a Pareto chart used to improve quality?

A: It's a graph of bars. The lengths of the bars in the graph reflect the frequency at which such…

Q: How is a Pareto chart used to improve quality?

A: A Pareto chart is a bar graph which works on the principle of 80-20 rule. It states that 80 % of the…

Q: How is a Pareto chart used to improve quality?

A: It is a bar graph. The lengths of bars in the chart indicate the frequency of occurrence of certain…

Q: How is a Pareto chart used to improve quality?

A: Pareto chart- It is a bar graph. The lengths of a bars in the graphic indicate how frequently…

Q: Which techniques should be used to eveluate the improvements in Six Sigma DMAIC?

A: Quality management tools are used to evaluate the improvement in Six Sigma DMAIC.

Q: Schumacher & Company’s Distribution and Transportation Division, called SPI Services, has a…

A: Given data is

Q: Use Ishikawa “Fishbone” Diagram to find the root cause of an electrician falling from a ladder…

A: A fishbone diagram, also called a cause and effect diagram or Ishikawa diagram, is a visualization…

Q: Boston Electric Generators has been getting many complaints from its major customer, Home Station,…

A: The scatter diagram is a graph plotted between two variables and it helps in understanding the…

Q: Describe the concept of Six Sigma quality. Why is such a high quality level important?

A: Six sigma is indeed a quality managerial statistical control method that attempts to match the…

Q: State and explain the purpose if acceptance sampling in managing quality ?

A: Quality control is the process of maintaining and improving the quality of the products and services…

Q: Vilfredo Pareto was a famous engineer/economist in the 19th and early 20th centuries. He reportedly…

A: THE ANSWER IS AS BELOW:

Q: Why is decreasing variability so important during data collection and sampling?

A: It is a process of collecting and measuring data for some operation. The data's are collected from…

Q: A process screens a certain type of a certain type of potash granule, resulting in a mean diameter…

A: Following are the relevant data provided: Upper specification limit of the granule diameter ( USL )…

Q: The manager of Perrotti’s Pizza collects data concerning customer complaints about delivery.  Using…

A: Given that the manager has collected the following data concerning customer complaints about the…

Q: The management of Sahara International Airlines noticed an increase in number of delayed flight…

A: A fishbone diagram is a tool or pictorial presentation of potential causes of a problem and ways to…

Q: Amertron, discussed in the given problem, has established a policy of passing rolls of wire having…

A: Solution a) Roll Defects 1 4 2 6 3 2 4 4 5 1 6 9 7 5 8 5 9 3 10 3 11 2 12…

Knowledge Booster
Operations Management
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.
Similar questions
    • SEE MORE QUESTIONS
    Recommended textbooks for you
  • Purchasing and Supply Chain Management
    Operations Management
    ISBN:9781285869681
    Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
    Publisher:Cengage Learning
  • Purchasing and Supply Chain Management
    Operations Management
    ISBN:9781285869681
    Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
    Publisher:Cengage Learning