COQ Histogram; Spreadsheet Application Genova Company classifies its costs of quality intofour categories. The costs of quality (COQ) as a percentage of cost of goods sold for the last threeyears are as follows:[LO 17-1, 17-5][LO 17-5]2019 2020 2021Prevention costs 1.00% 4.00% 2.00%Appraisal costs 3.00 2.50 1.50Internal failure costs 27.00 23.00 14.00External failure costs 31.00 18.00 12.00Required1. Use a spreadsheet to prepare a histogram that shows the costs of quality (COQ) trends as a percentageof cost of goods sold.2. Comment on the trends in cost of quality (COQ) over the 3-year period from 2019 to 2021.3. Based on the observed trends, what total cost of quality can the company expect in 2022? Explain.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter14: Data Mining
Section14.2: Classification Methods
Problem 11P
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COQ Histogram; Spreadsheet Application Genova Company classifies its costs of quality into
four categories. The costs of quality (COQ) as a percentage of cost of goods sold for the last three
years are as follows:
[LO 17-1, 17-5]
[LO 17-5]
2019 2020 2021
Prevention costs 1.00% 4.00% 2.00%
Appraisal costs 3.00 2.50 1.50
Internal failure costs 27.00 23.00 14.00
External failure costs 31.00 18.00 12.00
Required
1. Use a spreadsheet to prepare a histogram that shows the costs of quality (COQ) trends as a percentage
of cost of goods sold.
2. Comment on the trends in cost of quality (COQ) over the 3-year period from 2019 to 2021.
3. Based on the observed trends, what total cost of quality can the company expect in 2022? Explain.

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