corporate-wide purchase of an analytical software platform. She has made the following estimates on management’s most important performance criteria and has rated three Software packages across these criteria Assume that the client changes their mind and now argues that the maintenance and support criterion is already accounted for by the total cost criterion. Further, the client asks Ms. Gould to drop maintenance and support and add its factor weight to total cost. Will this client request alter the recommendation?

Computer Networking: A Top-Down Approach (7th Edition)
7th Edition
ISBN:9780133594140
Author:James Kurose, Keith Ross
Publisher:James Kurose, Keith Ross
Chapter1: Computer Networks And The Internet
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Janice Gould of Krebs Consulting is in the process of making a recommendation to a client regarding the corporate-wide purchase of an analytical software platform. She has made the following estimates on management’s most important performance criteria and has rated three Software packages across these criteria

  1. Assume that the client changes their mind and now argues that the maintenance and support criterion is already accounted for by the total cost criterion. Further, the client asks Ms. Gould to drop maintenance and support and add its factor weight to total cost. Will this client request alter the recommendation?
Performance
Criterion
Functionality
Vendor reliability
Compatibility with
current systems
Maintenance & support
Total cost
Speed of
implementation
RATING
Factor Software Software Software
Weight
A
B
C
25
9
8
9
10
7
5
9
20
6
8
6
10
25
10
5
4
8
5
8
4
8
5
7
Transcribed Image Text:Performance Criterion Functionality Vendor reliability Compatibility with current systems Maintenance & support Total cost Speed of implementation RATING Factor Software Software Software Weight A B C 25 9 8 9 10 7 5 9 20 6 8 6 10 25 10 5 4 8 5 8 4 8 5 7
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