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Define and describe the promise of CRM, explain why it is important in business and choose one model for our business, explaing the reason for choosing this model to justify what you are saying?
Step by step
Solved in 3 steps
- Analyze the various benefits that an organization can gain from implementing a CRM system, with a focus on both customer-centric and business-centric advantages.Discuss the potential challenges associated with the implementation of CRM and how they can be mitigated.establishing a successful customer relationship and stay competitive in the market, Amazon should take care of the following. Elaborate both areas in detail. The elements needed in the implementation of the successful CRM strategies.
- Discuss the role of data analytics and artificial intelligence in enhancing CRM applications. How do they improve customer insights and engagement?Explain the concept of a 360-degree view of the customer in CRM. How does it benefit organizations in improving customer relationships?How can beauty salon businesses solve 'threat of substitution' using the manangement information systems?
- Explain the concept of Customer Lifetime Value (CLV) and its significance in CRM. How can businesses use CLV to make strategic decisions?What is PLDT? Why is it helpful to us Filipinos? Explain your answer thoroughly with source/s.Discuss the role of artificial intelligence and machine learning in modern CRM systems. How do these technologies enable personalized customer interactions and predictive analytics?
- As a manager of a large clothing company, you are considering opening a new store in another parish to cater to the needs of your consumers in that particular area.Discuss the activities involved in each of the first THREE (3) steps in the rational model using the scenario above.What is a customer relationship management (CRM) program? Describe one CRM program that you have participated in as a customer?What is CRM in general? What are a few CRM application examples?