Answered: Differentiate between disruptive…

Engineering

Computer Science

Differentiate between disruptive products and disruptive processes, with the reference to Uber.

Principles of Information Systems (MindTap Course List)

12th Edition

ISBN:9781285867168

Author:Ralph Stair, George Reynolds

Publisher:Ralph Stair, George Reynolds

Chapter4: Software: Systems And Application Software

Section: Chapter Questions

Problem 3RQ

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Types of CRM

The full form of CRM is Customer Relationship Management. CRM is a tool that companies use for developing, retaining and acquiring customer related information. The enterprise uses a combination of practices, strategies, and technologies to manage or analyze customer interactions and data throughout the customer lifecycle.

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1.Differentiate between disruptive products and disruptive processes, with the
reference to Uber.

2.Explain the concept of IT/IS alignment.

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