Discuss how formative assessment may be used to address user problems and enhance usability using Don Norman's definition of user difficulties.

Fundamentals of Information Systems
9th Edition
ISBN:9781337097536
Author:Ralph Stair, George Reynolds
Publisher:Ralph Stair, George Reynolds
Chapter8: System Acquisition And Development
Section: Chapter Questions
Problem 1.2CTQ: What do you think might be the biggest harriers to completion of the user acceptance testing in a...
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Discuss how formative assessment may be used to address user problems and enhance usability using Don Norman's definition of user difficulties.

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