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Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Complaints reopened Damaged packages International Invoice adjustments Late pickup stops Lost packages Missed proof of delivery Right date late Traces Weight Number of Errors 3 10 1 1 3 10 1 1 3 Wrong day late 5 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): % 135 16 102 286 200 4 29 753 114 20

Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Complaints reopened Damaged packages International Invoice adjustments Late pickup stops Lost packages Missed proof of delivery Right date late Traces Weight Number of Errors 3 10 1 1 3 10 1 1 3 Wrong day late 5 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): % 135 16 102 286 200 4 29 753 114 20

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter14: Data Mining
Section14.2: Classification Methods
Problem 11P
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Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Weight Number of Errors 3 135 16 10 1 102 1 286 3 200 10 4 1 29 1 753 3 114 Wrong day late 5 20 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): % Description Complaints reopened Damaged packages International Invoice adjustments Late pickup stops Lost packages Missed proof of delivery Right date late Traces
Transcribed Image Text:Each day, a FedEx competitor processes approximately 80,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Weight Number of Errors 3 135 16 10 1 102 1 286 3 200 10 4 1 29 1 753 3 114 Wrong day late 5 20 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. Service Quality Indicator (SQI): % Description Complaints reopened Damaged packages International Invoice adjustments Late pickup stops Lost packages Missed proof of delivery Right date late Traces
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