effective interpersonal skills

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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Read the brief scenario below and then answer the question that follows:

In the initiation and planning phase, the performance of all team members was optionally good. After a few changes have been implemented, team members have lost interest, always not sure what work to be done, feel that the project manager has distance himself from the team, and shows no care at all.

Discuss how the project manager can use effective interpersonal skills to resolve all four problems in the scenario.

Using your own words, describe any three stages of team development. Provide an example for each stage.

Expert Solution
Step 1

The capacity of a person or an organisation to organise and arrange a group of people to perform a task is team management. Team management requires teamwork, coordination, goal setting and evaluations of results.

Interpersonal skills include the ability to connect with others and establish relationships. They strive to combine both your natural personality qualities and how you have learned to navigate such social situations, also called 'people skills'. During the work interview process, good interpersonal skills will assist you and can have a positive influence on your career development.

Step 2

Some of the effective interpersonal skills are:- 

  • Self confidence - The correct level of workplace self-confidence will open doors and enable you to gain recognition. It can also illustrate how you treat different scenarios and cope with them both positively and effectively. Self-confidence at work will strengthen the way people view you and it will take your thoughts, suggestions and opinions more seriously. To be successful, whether you are a beginner looking for an entry role or a more seasoned member of the team hoping to gain promotion, it is important to demonstrate self-confidence at every point of your career.
  • Relationship management - One thing is building efficient partnerships, but maintaining them is something completely different. In several positions, from junior posts through to management, this is a valuable skill. You will be expected to communicate with peers, partners and customers at any level in a company. In every business setting, the ability to maintain relationships based on respect for each other and mutual confidence is quite important.
  • Receptiveness to feedback - Being open to input will assist you develop both personally and professionally. Consider all input as an opportunity to learn and never respond defensively. This can take some practise, especially if the input is negative, but always take a deep breath and reflect on how you can improve. You have to listen to it first to receive on-board reviews. Don't think about your answer, just listen to what they're saying.
  • Work collaboration - Working collaboratively enables teams to work productively and achieve meaningful results for consumers and the organisation. The ability to collaborate and value each other is required for effective collaboration. Employers also prefer applicants who work successfully inside a team with an established track record and applicants who are able to compromise and collaborate to achieve outstanding work.

Stages

  • Forming stage - The first stage of team growth is formation, which is a lot like college orientation day or a new job. You could also equate that to going out on a first date. The team has just been introduced and is overly friendly and nice to everyone. Most are ready to start something new at the beginning and to get to know the other members of the team.
  • Storming stage - Being in a group is like being in a partnership. You may think everyone is fine and flawless at first. No, you know then that they're not. You either learn to tolerate them once you are aware of their shortcomings, or the relationship will end quickly. The fact and weight of completing the mission at hand have now struck everyone in the storming process. It is possible that the initial feelings of excitement and the need to be respectful have worn off.
  • Norming stage - During the norming stage, individuals begin to notice and understand the strengths of their team members. Groups are starting to settle into a groove. All, as a cohesive entity, participates and functions. You may always think, of course, that the option of your tech guy in music is obnoxious. But you also respect his understanding of web design and coding abilities, and trust his views on everything related to tech.  
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