Explain, how do the PDSA cycle can be applied to improve a university continuously?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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Explain, how do the PDSA cycle can be applied to improve a university continuously? 
And make lists of Customers’ Requirements and Technical Descriptors of the business “Courier Service”.  Along with that describe with example the role of management in implementing TQM in an organization.

 

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