Explain the concept of CRM (Customer Relationship Management) and its importance in modern business. Provide examples of industries or businesses where CRM is commonly used.
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Explain the concept of CRM (Customer Relationship Management) and its importance in modern business. Provide examples of industries or businesses where CRM is commonly used.
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- Discuss the role of artificial intelligence and machine learning in modern CRM systems. How do these technologies enhance customer relationship management?Discuss the importance of data analytics and artificial intelligence in modern CRM systems. How do these technologies enhance customer relationship management?Explain the key components of a CRM system. How do they work together to enhance customer relationships?
- Describe the concept of customer journey mapping and its role in optimizing customer experiences through CRM.Discuss the various types of CRM systems, including operational, analytical, and collaborative CRM. How do they cater to different aspects of customer relationship management?Explore the role of artificial intelligence and machine learning in modern CRM systems and how they enhance customer engagement and personalization.
- What is PLDT? Why is it helpful to us Filipinos? Explain your answer thoroughly with source/s.What are some common features of CRM software that assist with sales and marketing efforts?i need detailed answer plz using your own example, discuss with a customer relationship management system is and identify and discuss four WAYS IN WHICH CRM system can increase sales in an ORGANISATION
- Identify which 4.0 technologies enable the Deliveroo business model and how these deliver customer value. Reference relevant sources to underpin your knowledge of 4.0 technologies and provide applied examples to demonstrate your insights.Value Chain PRIMARY ACTIVITIES : example: Inbound Logistics - a gathering of new materials thru a partnership with ranches. allocation of sources and warehouse, separate facilities of the working area and manufacturing. Operations- production Outbound Logistics Marketing and Sales After-sales Services SUPPORTING ACTIVITIES : Procurement Technological development Human resources management Infrastructure What are the possible supporting activities in those list?1.Customer relationship management (CRM) software has been a huge driving force for ecommerce businesses for a number of years now. Discuss any FIVE (5) benefits of CRM for e-commerce businesses such as SmartMove. 2.An intuitive knowledge management system can streamline the customer experience process at SmartMove. Discuss ANY FIVE (5) ways Knowledge Management System (KMS) improves customer experience 3.If you were to provide advice to the inventory control manager at Wheeled Coach about the inventory management policies and techniques that need to be initiated to ensure accurate inventory records, critically discuss the contents of your report and explain on how these should be implemented. 4.One of the challenges that the organisation must constantly address is to ensure that there is a balance between demand and supply and that fluctuations are closely monitored and controlled. As a seasoned consultant, examine the various approaches that can be adopted by the organisation in…