Explain the concept of Total Quality Management (TQM) and its significance in improving product quality and customer satisfaction.

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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Explain the concept of Total Quality Management (TQM) and its significance in
improving product quality and customer satisfaction.
Transcribed Image Text:Explain the concept of Total Quality Management (TQM) and its significance in improving product quality and customer satisfaction.
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