Explain the primary objectives of Customer Relationship Management (CRM) and how they benefit businesses.
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Q: Explain the primary purpose of Customer Relationship Management (CRM) in business operations.
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Explain the primary objectives of Customer Relationship Management (CRM) and how they benefit businesses.
Step by step
Solved in 3 steps
- Define CRM and its primary objectives in business operations.Explain the concept of customer journey mapping in CRM. Provide a step-by-step guide on how to create an effective customer journey map for a specific industry or business.Explain the key benefits of implementing Customer Relationship Management (CRM) in a business setting.