Here are the key terms from the chapter. The page where each term is first explained is in parentheses afterthe term.1. Business process reengineering(BPR) (p. 168)2. Closed-ended questions (p. 157)3. Disruptive technologies (p. 170)4. Formal system (p. 162)5. Informal system (p. 162)6. JAD session leader (p. 165)7. Key business processes (p. 169)8. Open-ended questions (p. 156)9. Scribe (p. 165)Match each of the key terms above with the definition that best fits it.1. The search for, and implementation of,radical change in business processes toachieve breakthrough improvements inproducts and services.2. The person who makes detailed notes ofthe happenings at a joint application designsession.3. Technologies that enable the breakingof long-held business rules that inhibitorganizations from making radical businesschanges.4. The way a system actually works.5. The official way a system works asdescribed in organizational documentation.6. The structured, measured set of activitiesdesigned to produce a specific output for aparticular customer or market.7. Questions in interviews and on questionnairesthat ask those responding to choose fromamong a set of specified responses.8. Questions in interviews and on questionnairesthat have no prespecified answers.9. The trained individual who plans and leadsjoint application design sessions.
Here are the key terms from the chapter. The page where each term is first explained is in parentheses after
the term.
1. Business process reengineering
(BPR) (p. 168)
2. Closed-ended questions (p. 157)
3. Disruptive technologies (p. 170)
4. Formal system (p. 162)
5.
6. JAD session leader (p. 165)
7. Key business processes (p. 169)
8. Open-ended questions (p. 156)
9. Scribe (p. 165)
Match each of the key terms above with the definition that best fits it.
1. The search for, and implementation of,
radical change in business processes to
achieve breakthrough improvements in
products and services.
2. The person who makes detailed notes of
the happenings at a joint application design
session.
3. Technologies that enable the breaking
of long-held business rules that inhibit
organizations from making radical business
changes.
4. The way a system actually works.
5. The official way a system works as
described in organizational documentation.
6. The structured, measured set of activities
designed to produce a specific output for a
particular customer or market.
7. Questions in interviews and on questionnaires
that ask those responding to choose from
among a set of specified responses.
8. Questions in interviews and on questionnaires
that have no prespecified answers.
9. The trained individual who plans and leads
joint application design sessions.
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