How do the process strategies of eBay and McDonald’s differ, and how do their choices relate to customer-introduced variability?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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How do the process strategies of eBay and McDonald’s differ, and how do their choices relate to customer-introduced variability?

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