How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is the nurse from labour and delivery at the hospital. I have one of your doctor’s patients here, and I believe she is in labour. Could I please speak with the doctor?”

How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is the nurse from labour and delivery at the hospital. I have one of your doctor’s patients here, and I believe she is in labour. Could I please speak with the doctor?”

Understanding Health Insurance: A Guide to Billing and Reimbursement

14th Edition

ISBN:9781337679480

Author:GREEN

Publisher:GREEN

Chapter7: Cpt Coding

Section: Chapter Questions

Problem 2R

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Question

TELEPHONE TRIAGE

Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call? If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example.

“Hi, this is the nurse from labour and delivery at the hospital. I have one of your doctor’s patients here, and I believe she is in labour. Could I please speak with the doctor?”

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