In a mid-size company, the distribution of the number of phone calls answered each day by each of the 12 receptionists is bell-shaped and has a mean of 47 and a standard deviation of 11. Using the empirical rule (as presented in the book), what is the approximate percentage of daily phone calls numbering between 14 and 80?

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Estimation

A new framework of data analysis where the new statistical methods are used for interpreting the results and analyzing the data is known as estimation in statistics.