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Incoming calls to a customer service center are clas ed as complaints (75% of call) or requests for informat 25% of calls). Of the complaints, 40% deal with compu quipment that does not respond and 57% deal w complete software installation; and in the remaining 3% omplaints the user has improperly followed the installat astructions. The requests for information are evenly divi n technical questions (50%) and requests to purchase m roducts (50%). ) What is the probability that an incoming call to the c tomer service center will be from a customer who has : followed installation instructions properly? p) Find the probability that an incoming call is a request purchasing more products.

Incoming calls to a customer service center are clas ed as complaints (75% of call) or requests for informat 25% of calls). Of the complaints, 40% deal with compu quipment that does not respond and 57% deal w complete software installation; and in the remaining 3% omplaints the user has improperly followed the installat astructions. The requests for information are evenly divi n technical questions (50%) and requests to purchase m roducts (50%). ) What is the probability that an incoming call to the c tomer service center will be from a customer who has : followed installation instructions properly? p) Find the probability that an incoming call is a request purchasing more products.

Glencoe Algebra 1, Student Edition, 9780079039897, 0079039898, 2018
Glencoe Algebra 1, Student Edition, 9780079039897, 0079039898, 2018
18th Edition
ISBN:9780079039897
Author:Carter
Publisher:Carter
Chapter10: Statistics
Section10.6: Summarizing Categorical Data
Problem 13CYU
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2-77. Incoming calls to a customer service center are classi- fied as complaints (75% of call) or requests for information (25% of calls). Of the complaints, 40% deal with computer equipment that does not respond and 57% deal with incomplete software installation; and in the remaining 3% of complaints the user has improperly followed the installation instructions. The requests for information are evenly divided on technical questions (50%) and requests to purchase more products (50%). (a) What is the probability that an incoming call to the cus- tomer service center will be from a customer who has not followed installation instructions properly? (b) Find the probability that an incoming call is a request for purchasing more products.
Transcribed Image Text:2-77. Incoming calls to a customer service center are classi- fied as complaints (75% of call) or requests for information (25% of calls). Of the complaints, 40% deal with computer equipment that does not respond and 57% deal with incomplete software installation; and in the remaining 3% of complaints the user has improperly followed the installation instructions. The requests for information are evenly divided on technical questions (50%) and requests to purchase more products (50%). (a) What is the probability that an incoming call to the cus- tomer service center will be from a customer who has not followed installation instructions properly? (b) Find the probability that an incoming call is a request for purchasing more products.
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