IT Service Management practices are said to be very crucial because they provide assurance to users and management that the expected level of service will be delivered. Explain the main pillars in the IT service delivery and how they impact on organizations.

Principles of Information Systems (MindTap Course List)
13th Edition
ISBN:9781305971776
Author:Ralph Stair, George Reynolds
Publisher:Ralph Stair, George Reynolds
Chapter11: Strategic Planning And Project Management
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IT Service Management practices are said to be very crucial because they provide
assurance to users and management that the expected level of service will be
delivered. Explain the main pillars in the IT service delivery and how they impact on
organizations.

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