Mr. John Doe had an appointment scheduled for 10:00am and arrives at 10:15am. There are two patients ahead of him. After ten minutes of waiting, Mr. Doe becomes restless and states “I have another appointment and I need to be seen right away.” How will you handle the situation?     A new patient comes in for a consultation and states that Jane Doe referred her. Jane Doe is a current patient and had liposuction at our office 3 months ago. The new patient states “Jane Doe looks so good, what did she do? I want to do the same.” How do you respond?

Understanding Health Insurance: A Guide to Billing and Reimbursement
14th Edition
ISBN:9781337679480
Author:GREEN
Publisher:GREEN
Chapter4: Revenue Cycle Management
Section: Chapter Questions
Problem 27R
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Mr. John Doe had an appointment scheduled for 10:00am and arrives at 10:15am. There are two patients ahead of him. After ten minutes of waiting, Mr. Doe becomes restless and states “I have another appointment and I need to be seen right away.” How will you handle the situation?

 

 

A new patient comes in for a consultation and states that Jane Doe referred her. Jane Doe is a current patient and had liposuction at our office 3 months ago. The new patient states “Jane Doe looks so good, what did she do? I want to do the same.” How do you respond? 

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