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NSTRATED KNOWLEDGE (ORAL OR WRITTEN) The best way to have good communication with your clients is to (Choose the one best answer): (a) Listen carefully and allow them to tell their feelings. (b) Tell them what you think they should do. (c) Let them know everything will be fine. (d) If they begin to talk about death, you begin to talk about something else.

NSTRATED KNOWLEDGE (ORAL OR WRITTEN) The best way to have good communication with your clients is to (Choose the one best answer): (a) Listen carefully and allow them to tell their feelings. (b) Tell them what you think they should do. (c) Let them know everything will be fine. (d) If they begin to talk about death, you begin to talk about something else.

Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)
Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)
6th Edition
ISBN:9781305964792
Author:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Publisher:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Chapter11: Telecommunications
Section: Chapter Questions
Problem 10CR
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LEVEL I EMONSTRATED KNOWLEDGE (ORAL OR WRITTEN) The best way to have good communication with your clients is to (Choose the one best answer): (a) Listen carefully and allow them to tell their feelings. (b) Tell them what you think they should do. (c) Let them know everything will be fine. (d) If they begin to talk about death, you begin to talk about something else. Your client asks you to do something for her which goes against what your supervisor told you to do. You should (Choose the one best answer): (a) Do as she asks and make her promise not to tell anyone. (b) Ask her how much she will pay you to do what she wants. (c) Tell her that no one can make changes in the work plan or schedule. (d) Carefully explain what your supervisor told you to do. Tell her you will discuss with your supervisor what she asked you to do. You are afraid of your client's dog which is kept indoors. You should (Choose the onc best answer): (a) Explain your fear of dogs to your client and ask if there is a way the dog can be “put up" while you are there working. (b) Quit your job. (c) Ask your client to give away his dog. (d) Tell your client that he/she should not keep his/her dog indoors because dogs are dity ase the ne awer) and smell bad. Your supervisor asks you to do a task that you don't know how to do. You should (Choose the onc best answer): (a) Do the best you can. (b) [gnore what your supervisor has asked. (c) Refuse to do the task and go home. (d) Tell her you don't know how to do it and ask for training. you One of your clients often complains about your work. You should (Choose the one best answer): (a) Not pay any attention to your client. (b) Work harder to please your client. (c) Tell your supervisor to give you a different client. (d) Report to your supervisor what the client has said, plus your own point of view,
Transcribed Image Text:LEVEL I EMONSTRATED KNOWLEDGE (ORAL OR WRITTEN) The best way to have good communication with your clients is to (Choose the one best answer): (a) Listen carefully and allow them to tell their feelings. (b) Tell them what you think they should do. (c) Let them know everything will be fine. (d) If they begin to talk about death, you begin to talk about something else. Your client asks you to do something for her which goes against what your supervisor told you to do. You should (Choose the one best answer): (a) Do as she asks and make her promise not to tell anyone. (b) Ask her how much she will pay you to do what she wants. (c) Tell her that no one can make changes in the work plan or schedule. (d) Carefully explain what your supervisor told you to do. Tell her you will discuss with your supervisor what she asked you to do. You are afraid of your client's dog which is kept indoors. You should (Choose the onc best answer): (a) Explain your fear of dogs to your client and ask if there is a way the dog can be “put up" while you are there working. (b) Quit your job. (c) Ask your client to give away his dog. (d) Tell your client that he/she should not keep his/her dog indoors because dogs are dity ase the ne awer) and smell bad. Your supervisor asks you to do a task that you don't know how to do. You should (Choose the onc best answer): (a) Do the best you can. (b) [gnore what your supervisor has asked. (c) Refuse to do the task and go home. (d) Tell her you don't know how to do it and ask for training. you One of your clients often complains about your work. You should (Choose the one best answer): (a) Not pay any attention to your client. (b) Work harder to please your client. (c) Tell your supervisor to give you a different client. (d) Report to your supervisor what the client has said, plus your own point of view,
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