Scenario: You are the MOA in a busy family practice. The following calls come in to your office. For each situation, respond in the most appropriate manner. How would you handle each call?  If it is for your physician, do you put the call through? Do you take a message? Can you handle the call yourself? Provide a brief explanation for each example. “Hi, this is Samantha calling from the ICU, I need to speak with the doctor regarding urgent orders for one of his patients that was admitted this afternoon.”

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