Partial Operational and Financial Productivity Software Solution (SOS) helps subscriberssolve software problems. All transactions are made over the telephone. For the year 2018, 10 engineers, most of whom are recent graduates, handled 100,000 calls. The average yearly salary for software engineers was $45,000. Starting in 2019, the firm retained and hired only software engineerswith at least 2 years of experience. SOS raised the engineers’ salary to $60,000 per year. In 2019,eight engineers handled 108,000 calls.Required Carry all computations to 4 digits after the decimal point.1. Calculate the partial operational productivity ratio for both years.2. Calculate the partial financial productivity ratio for both years.

Partial Operational and Financial Productivity Software Solution (SOS) helps subscriberssolve software problems. All transactions are made over the telephone. For the year 2018, 10 engineers, most of whom are recent graduates, handled 100,000 calls. The average yearly salary for software engineers was $45,000. Starting in 2019, the firm retained and hired only software engineerswith at least 2 years of experience. SOS raised the engineers’ salary to $60,000 per year. In 2019,eight engineers handled 108,000 calls.Required Carry all computations to 4 digits after the decimal point.1. Calculate the partial operational productivity ratio for both years.2. Calculate the partial financial productivity ratio for both years.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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