Please help me answer this case study in detail #1) About the Coder Training Case The objective of this scenario is to demonstrate the need for proper change management and training before systems are implemented. In the scenario an encoder system was implemented with very little notice and very little training. The outcome, as one would expect, was less than perfect. The coders were uncomfortable with the system and were not using it. The system in this case was an encoder, but it could have been any system. Facilities invest millions of dollars in information systems including the time spent in the implementation. This is money and time wasted if the system is not utilized properly. Too often, change management is ignored or given too little time. As a result of this, the staff often does not have a realistic expectation of the system or the necessary skills to efficiently utilize the system—even for a novice user. Case Discussion 1.With very little notice and very little training what problems could have occurred in this case? What departments could have been affected? 2.How can system changes, including encoder software changes, be handled by management to ensure a smooth transition? 3.How would you feel if you were in the coders’ shoes?

Database System Concepts

7th Edition

ISBN:9780078022159

Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan

Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan

Chapter1: Introduction

Section: Chapter Questions

Problem 1PE

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Please help me answer this case study in detail #1) About the Coder Training Case The objective of this scenario is to demonstrate the need for proper change management and training before systems are implemented. In the scenario an encoder system was implemented with very little notice and very little training. The outcome, as one would expect, was less than perfect. The coders were uncomfortable with the system and were not using it. The system in this case was an encoder, but it could have been any system. Facilities invest millions of dollars in information systems including the time spent in the implementation. This is money and time wasted if the system is not utilized properly. Too often, change management is ignored or given too little time. As a result of this, the staff often does not have a realistic expectation of the system or the necessary skills to efficiently utilize the system—even for a novice user.

Case Discussion

1.With very little notice and very little training what problems could have occurred in this case? What departments could have been affected?

2.How can system changes, including encoder software changes, be handled by management to ensure a smooth transition?

3.How would you feel if you were in the coders’ shoes?

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