Problem Statement: Stakeholder and Project Quality Management “Hercules Creative Solutions” has successfully bagged two research and development related projects from ministry of science and technology. You are working on one of a project as senior project manager which is related to develop a gadget for the help of physically disabled persons in their day to day commuting. The main challenge for you and your team is that neither you nor any of your team members have ever done this type of project. USAID and one of a leading bank are the sponsors of this project. The designing of the product has been outsourced to one of a very famous engineering firms of the country. For the procurement purpose, two potential vendors are on board. The company you are working for is a multinational company and has very strict procurement procedure and procurement audit is mandatory at the end of the project. Stringent quality standards have to be followed which includes but not limited to rigorous testing of all the features, user friendliness and ability to recover in case of software/ hardware errors. After completing the pilot, the product was released for beta test to selected users that were arranged by the sponsors. Multiple users complained that this product is difficult to use and at times does not work as expected. In other words, end users were not satisfied with the design and working of this product. Hercules Creative Solutions has decided to recall all the pieces from the end users and planned to perform a hardware/ software upgrade. The main stakeholders are not happy with this situation as have complained earlier multiple times during the course of this project for not being involved. The external auditors have also pointed out some serious compliance issues related to procurement process. After getting know about the situation of this project, answer the following questions. Required: 1. Identify all the internal and external stakeholders of this project. 2. In which category, the cost of recalling the product will fall? 3. List down some of the risks while working on this project. 4. In your opinion, what were the reasons of this project’s failure? 5. What could have been done by Hercules Creative Solutions to avoid or minimize the situation faced due to product failure?
Critical Path Method
The critical path is the longest succession of tasks that has to be successfully completed to conclude a project entirely. The tasks involved in the sequence are called critical activities, as any task getting delayed will result in the whole project getting delayed. To determine the time duration of a project, the critical path has to be identified. The critical path method or CPM is used by project managers to evaluate the least amount of time required to finish each task with the least amount of delay.
Cost Analysis
The entire idea of cost of production or definition of production cost is applied corresponding or we can say that it is related to investment or money cost. Money cost or investment refers to any money expenditure which the firm or supplier or producer undertakes in purchasing or hiring factor of production or factor services.
Inventory Management
Inventory management is the process or system of handling all the goods that an organization owns. In simpler terms, inventory management deals with how a company orders, stores, and uses its goods.
Project Management
Project Management is all about management and optimum utilization of the resources in the best possible manner to develop the software as per the requirement of the client. Here the Project refers to the development of software to meet the end objective of the client by providing the required product or service within a specified Period of time and ensuring high quality. This can be done by managing all the available resources. In short, it can be defined as an application of knowledge, skills, tools, and techniques to meet the objective of the Project. It is the duty of a Project Manager to achieve the objective of the Project as per the specifications given by the client.
Problem Statement: Stakeholder and Project
“Hercules Creative Solutions” has successfully bagged two research and development related projects from ministry of science and technology. You are working on one of a project as senior project manager which is related to develop a gadget for the help of physically disabled persons in their day to day commuting. The main challenge for you and your team is that neither you nor any of your team members have ever done this type of project. USAID and one of a leading bank are the sponsors of this project. The designing of the product has been outsourced to one of a very famous engineering firms of the country. For the procurement purpose, two potential vendors are on board.
The company you are working for is a multinational company and has very strict procurement procedure and procurement audit is mandatory at the end of the project. Stringent quality standards have to be followed which includes but not limited to rigorous testing of all the features, user friendliness and ability to recover in case of software/ hardware errors.
After completing the pilot, the product was released for beta test to selected users that were arranged by the sponsors. Multiple users complained that this product is difficult to use and at times does not work as expected. In other words, end users were not satisfied with the design and working of this product. Hercules Creative Solutions has decided to recall all the pieces from the end users and planned to perform a hardware/ software upgrade. The main stakeholders are not happy with this situation as have complained earlier multiple times during the course of this project for not being involved. The external auditors have also pointed out some serious compliance issues related to procurement process.
After getting know about the situation of this project, answer the following questions.
Required:
1. Identify all the internal and external stakeholders of this project.
2. In which category, the cost of recalling the product will fall?
3. List down some of the risks while working on this project.
4. In your opinion, what were the reasons of this project’s failure?
5. What could have been done by Hercules Creative Solutions to avoid or minimize the situation faced due to product failure?
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