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- 7. MIS ─ ENTERPRISE RESOURCE PLANNING8. MIS ─ CUSTOMER RELATIONSHIP MANAGEMENT9. MIS ─ DECISION SUPPORT SYSTEM10. MIS ─ KNOWLEDGE MANAGEMENT SYSTEM25 Concerning e-government service provision, efficiency gains and cost benefits of e-government services compared to traditional public service provision are undisputed. Select one: a. False b. True1. Employees help create profit for their companies by all of the following EXCEPT: A. Eliminating waste B. Increasing expenses C. Decreasing expenses D. Monitoring expenses 2. When dealing with a difficult customer: A. Help the customer solve his or her problem B. Misunderstand the customer C. Adopt the attitude that the customer is happy D. All of these 3. A customer is an individual or business who: A. Buys a product from you or a competitor B. Only works directly with your department C. Buys your company's product D. None of these
- The following questions concern audit reports other thanunqualified audit reports with standard wording. Choose the best response.a. The annual audit of Midwestern Manufacturing revealed that sales were accidentallybeing recorded as revenue when the goods were ordered, instead of when they wereshipped. Assuming the amount in question is material and the client is unwilling tocorrect the error, the CPA should issue:(1) an unqualified opinion or adverse opinion.(2) a qualified “except for” opinion or disclaimer of opinion.(3) a qualified “except for” opinion or adverse opinion.(4) an unqualified opinion with an explanatory paragraph4-In customer relationship managementwhen variation in desired and actual performance occur the formal means for identifying a correcting the difference in the performance is called ? a Performance indicators . b. Gap analysis C.Performance appraisal D.Performance keysQuestion 1When does a corporation need a board of directors? your answers should not exceed 200 words ReadingRequiredChapter 1. Corporate Governance Context: Constraints and ChallengesTextbook: Wheelen, T. L., Hunger, D., Hoffman, A. N., & Bamford, C. E. (2014). Concepts in strategic management and business policy (14th ed.). Upper Saddle River, NJ: Prentice Hall. ISBN-13: 9780133126129 (print), 9780133126433 (e-text)
- Wells Fargo The Wells Fargo recent crisis over mismanaging customer relationships, fraudulently implementing illegal and unethical sales practices with trusted clients, has cost the company in fines, lost business, and the resignation of the CEO. The following online sources offer a narrative and factual source of what happened, when, to whom, and why. Use these sources to answer and provide evidence to the following questions in an essay: Critical Thinking Questions 1. What were the sources and causes the problems in the first place? Explain. 2. Who were some of the primary decision makers that led to the illegal sales activities? 3. What were these individuals’ motives and motivations? 4. How were the illegal and fraudulent activities discovered? 5. Who was to blame? 6. What unethical activities occurred before the illegal actions took place? 7. What would you have done, if anything, had you been one of the sales professionals pressured to engage in unethical, illegal practices…Suppose you work for a well-known local restaurant, and a friend ofyours is an account representative for a supplier of restaurant equipment. You know the restaurant owner is considering upgradingsome of the kitchen equipment. Although you have no purchasingauthority, your friend has asked you to arrange a meeting with therestaurant owner. You have heard unflattering rumors about thissupplier’s customer service.1. Would you arrange the meeting between your friend andyour boss?2. Would you mention the customer service rumors either toyour friend or your boss?3. Would you try to influence the purchase decision in eitherdirectionExercise 3: "The Unhappy Customer"Your job in this Department is to assist recipients of substance abusegrants. It involves working with customers face-to-face each day. Sincethere are many recipients of these grants, it is impossible to know all ofthem personally. Due to recent budget cuts, some of the grantees havebeen eliminatedSome of the discontinued recipients have been calling you. They areextremely upset and have even screamed at you. One even threatened toget even since you ruined his life. You ignore these calls and threats,attributing the behavior to the situation of losing their livelihoods. In fact,you actually feel sorry for them and decide you would also be upset ifyou lost your program.One morning, you are sitting in your office and a man bursts in and startswaving a gun at you. You do not recognize him. He starts screaming, "It'stime to get even and don't act like you don't know what I'm talkingabout!"
- Each of the following causes a cash flow problemexcepta. embezzlement of company funds.b. an unexpected slow selling season.c. a large number of credit sales.d. slow-paying customers.e. customers who pay on time.Explain different actions in relation to the seizure of materials from a crime scene. Conduct and analysis of the processes and procedures (i.e. stages, Life cycle) for carrying out the digital Forensic Investigations (i.e. EDRM model and ACPO guidelines). ---described the different actions needed in relations to seizure of materials from a crime scene. ---explained any forensics model showing the stages of analysis and chain of custody. You have to Conduct a formal research with regarding the forensic analysis model, THANK YOUABC is a company that processes food for the local market. Within the company, there have been a number of ethical violations. Some top executives have been accused of insider trading, bribing key regulatory officials, and attempting to conceal the alleged distribution of expired products. The company's ethical standards have completely collapsed. The board of directors is extremely concerned about the current state of affairs in the company. State four (4) reasons why employees of ABC may not have reported the ethical violations of the organization. How would the existence of ethical leadership help curb such a situation from recurring?