Step 3 Check for credit rating (15 min) Step 1 Check loan documents Step 5 Complete paperwork Step 2 Categorize loans (20 min) and put them in order (15 min) for new loan (10 min) Step 4 Enter loan application into the system (12 min)

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Managers at the First Community Bank are attempting to shorten the time it takes customers with approved loan applications to get their paperwork processed. The flowchart for this process, consisting of several different activities, each performed by a different bank employee, is shown in Figure. Approved loan applications first arrive at activity or Step 1, where they are checked for completeness and put in order. At Step 2, the loans are categorized into different classes according to the loan amount and whether they are being requested for personal or commercial reasons. While credit checking commences at Step 3, loan application data are entered in parallel into the information system for record-keeping purposes at Step 4. Finally, all paperwork for setting up the new loan is finished at Step 5. The time taken in minutes is given in parentheses.
Which single step is the bottleneck, assuming that market demand for loan applications exceeds the capacity of the process? The management is also interested in knowing the maximum number of approved loans this system can process in a 5-hour workday.

Step 3
Check for credit rating
(15 min)
Step 1
Check loan documents
Step 5
Complete paperwork
Step 2
Categorize loans
(20 min)
and put them in order
(15 min)
for new loan
(10 min)
Step 4
Enter loan application
into the system
(12 min)
Transcribed Image Text:Step 3 Check for credit rating (15 min) Step 1 Check loan documents Step 5 Complete paperwork Step 2 Categorize loans (20 min) and put them in order (15 min) for new loan (10 min) Step 4 Enter loan application into the system (12 min)
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