The following memo is from an exasperated manager to her staff. Obviously, this manager does not have the time to clean up her writing or another set of eyes to review her written material before mailing it. From: Albertina Sindaha, Operations Manager To: All Employees Subject: Cleanup! Message You were all supposed to clean up your work areas last Friday, but that didn't happen. A few people cleaned their desks, but no one pitched in to clean the common areas. So we're going to try again. As you know, we don't have a big enough custodial budget anymore. Everyone must clean up himself. This Friday I want to see action in the copy machine area, things like emptying waste baskets, and you should organize paper and toner supplies. The lunch room is a disaster area. You must do something about the counters, the refrigerator, the sinks, and the coffee machine. And any food left in the refrigerator on Friday afternoon should be thrown out because it stinks by Monday. Finally, the office supply shelves should be straightened. If you can’t do a better job this Friday, I will have to make a cleaning schedule. Which I don’t want to do. But you may force me to. -Albertina Sindaha Based on understanding, create a 2- to 4-page Microsoft Word document that includes:  An assessment of the effectiveness of the memo with respect to its tone. An analvsis on the potential barriers to the successful communication of its intended message. A revised memo with improved structure using polite and firm tone consistently.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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The following memo is from an exasperated manager to her staff. Obviously, this manager does not have the time to clean up her writing or another set of eyes to review her written material before mailing it. From: Albertina Sindaha, Operations Manager To: All Employees Subject: Cleanup! Message You were all supposed to clean up your work areas last Friday, but that didn't happen. A few people cleaned their desks, but no one pitched in to clean the common areas. So we're going to try again. As you know, we don't have a big enough custodial budget anymore. Everyone must clean up himself. This Friday I want to see action in the copy machine area, things like emptying waste baskets, and you should organize paper and toner supplies. The lunch room is a disaster area. You must do something about the counters, the refrigerator, the sinks, and the coffee machine. And any food left in the refrigerator on Friday afternoon should be thrown out because it stinks by Monday. Finally, the office supply shelves should be straightened. If you can’t do a better job this Friday, I will have to make a cleaning schedule. Which I don’t want to do. But you may force me to. -Albertina Sindaha Based on understanding, create a 2- to 4-page Microsoft Word document that includes:  An assessment of the effectiveness of the memo with respect to its tone. An analvsis on the potential barriers to the successful communication of its intended message. A revised memo with improved structure using polite and firm tone consistently.

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