The GE model for process improvements is a combination of change management and________ analysis. O a. Technical
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The GE model for process improvements is a combination of change management and________ analysis.
O a. Technical
b. Acceptance
O c. Research
O d. Statistical
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- Business Process Re-Engineering (BPR) is a valuable tool to help organizations assess the probability of process change. Why might this be an important concept for HRM professionals introducing new technology? How might you apply the BPR process to an HRM office that currently only has an employee database and no other automated HRM functions? The HRM director states the business is simply too small (1,000 employees). Build your business case.Which of the following is not an advantage of internal benchmarking? a. Deeper understanding of all the processes of the organization b. Low cost c. Relatively easy d. High costTime-based strategies a. focus on quality in all phases of an organization. b. relate to the timing of organizational changes. c. relate to each of the individual functional areas of the organization. d. focus on the reduction of time needed to accomplish tasks. e. all of the above.
- A house of quality is:a) a matrix relating customer "wants" to the firm's "hows."b) a schematic showing how a product is put together.c) a list of the operations necessary to produce a component.d) an instruction to make a given quantity of a particular item.c) a set of detailed instructions about how to perform a task.The continuous improvement system based on the UNE 66178 standard is based on these fundamental processes: a. the improvement project b. all options are correct c. improvement monitoring, assessing and review d. analysis of informationHYPERCASE Questions 3. Write a short questionnaire to follow up on some aspects of the merger between Management Systems and the Training Unit at MRE that are still puzzling you. Be sure to observe all the guidelines for good questionnaire design. 4. Redesign the questionnaire you wrote in Question 3 so that it can be used as a Web survey
- Eliza, a supervisor, tells her team to cut all costs other than the costs that add value for her company’s customers. In the context of quality improvement methods, Eliza is most inclined toward ________. a. the zero-defects approach b. statistical process control c. total quality management d. lean process improvement Before a supervisor can make decisions about how to trim costs, he or she has to know where the money is going. The most important source of such information is the a. employee handbook b. code of ethics c. budget report d. vision statementhich statement below is True, and which one is False? For the False ones explain why they are incorrect (or what is the correct statement) 3-1) Process imperfections are a result of waste in a process 3-2) Inputs are transformed into outputs of a process through the network of activities, and by the help of the resources and information 3-3) 5 why is a technique through which the current state performance of a process can be measured 3-4) Job shop is a process architecture that allows producing large volumes of standard products 3-5) Operational frontier refers to the position of the best companies in each market in terms of their product attributes 3-6) 5S is a technique for root-cause analysisMost firms want employees to offer suggestions for improvement. To accomplish that, most use one of the following two methods: a suggestion box or questionnaires given out to employees. The beauty of such a system is its ease of use and the fact that it is relatively inexpensive. The disadvantage of suggestion boxes and surveys is that many employees refuse to take the time to participate. And it can often seem as though managers aren’t reading the comments anyway. Eric Reed is a salesperson for 123 Flash Chat. Flash Chat gives employees an anonymous, time-friendly way to chat with each other and managers, using an online discussion group format. The software program has many features that would be of benefit to firms, including ease of use, ease of setup and customization, password protection, complete firewall protection, no extra plugin software needed, fully featured chat functions, moderator control features, and multilingual support. Eric is ready to sell this program to…
- 1.Based upon the definition of TQM according to Evans and Lindsay (2019) who has to be satisfied first ? A.Workforce B.Consumers C.Customers D.Employees 2.Among the TQM gurus, who defined quality as fitness for use? A. Feigenbaum B. Baldrige C. Crosby D. Juran 3.Dr. William Edwards Deming has been known for his PDSA, wherein each one is expected to create a consistency of purpose with ______. A. performance B. persistence C. plan D. prayer 4.The seven characteristics of managing TQ have been described by this leading quality expert and proponent of the TQC approach. A. Baldrige B. Crosby C. Deming D. FeigenbaumWhat is the purpose of Key Performance Questions (KPQs)? A. To collect data from various sources B. To analyze and interpret data C. To identify the key metrics for measuring performance D. To create data visualizations33 ___is a process of measuring the performance of a company's products, services, or processes against those of another business considered to be the best in the industry, aka best in class. a. Benchmarking b. Balanced score card c. All of the options d. Ratios