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The second of the four elements of the positive communicatio

The second of the four elements of the positive communicatio

Principles of Management
Principles of Management
OER 2019th Edition
ISBN:9780998625768
Author:OpenStax
Publisher:OpenStax
Chapter16: Managerial Communication
Section16.1: The Process Of Managerial Communication
Problem 2CC: Why is feedback a critical part of the communication process?
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The second of the four elements of the positive communication model (PLAN) is:
Transcribed Image Text:The second of the four elements of the positive communication model (PLAN) is:
Prepare for positive interactions, Let customers know they are important. Let customers return anything they want. Never say no to a customer.
Transcribed Image Text:Prepare for positive interactions, Let customers know they are important. Let customers return anything they want. Never say no to a customer.
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