Think about the different experiences you have online using different types of systems—for example, the systems you use to access your courses, to see your student information, to make purchases, to manage your music, and so on. Have you ever encountered an issue that required maintenance (for example, broken links, sign-in errors)? How did you report that issue? How was it resolved? What about that process worked well? What could have been improved?

Principles of Information Systems (MindTap Course List)
13th Edition
ISBN:9781305971776
Author:Ralph Stair, George Reynolds
Publisher:Ralph Stair, George Reynolds
Chapter12: System Acquisition And Development
Section: Chapter Questions
Problem 3TA: You and your team have been hired to perform a system investigation for a fast food restaurant that...
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  • Think about the different experiences you have online using different types of systems—for example, the systems you use to access your courses, to see your student information, to make purchases, to manage your music, and so on. Have you ever encountered an issue that required maintenance (for example, broken links, sign-in errors)? How did you report that issue? How was it resolved? What about that process worked well? What could have been improved?
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