TO COMPLAIN OR NOT TO COMPLAIN You own a medical online store. One of your most important customers, a medical clinic, called to follow up the medical products they ordered ten days ago. Delivery normally takes 7-8 days. In no time, you were able to trace the delayed order to the shipping company. You went to the office and were able to talk to the clerk who happened to be a relative of your spouse. She said that it was shipped two days ago. As you were about to leave the shipping office, you glanced at her desk and clearly saw the shipping receipt showing that the order was shipped this morning. You called the client back with the news that the product was on its way. As you talked with the client, you learned that the delay of the product had allowed the condition of some patients to worsen dramatically. The clinic was demanding a refund of their order worth P20,000. Sensing that you would complain about her inefficiency to the officers of the shipping company, the clerk apologized and pleaded not to complain to her superiors. She expressed her fear of possible suspension or termination from work. You remembered the clerk's family story from your spouse that she was the one who lost her husband and was solely fending for the needs of her three children. Direction: Provide a decision for the above situation by following the 7steps to Moral Decision Making by Scott Rae. (EXPLAIN EACH STEPS WITH 2-3 SENTENCES) Step 1: Gather the facts (Specify the information you will gather) Step 2: State the moral dilemma Step 3: Identify the principles/values that have bearing on the case. Step 4: List the Alternatives. Step 5: Compare the principles you identified and the enumerated alternatives. (Choose which one among the principles/values is more important to you and use that to check or cross out the several alternatives you have listed) Step 6: Weigh the consequences. Step 7: Make a Decision (Explain why you have chosen this alternative)
SUBJECT RELATED: ETHICS
TO COMPLAIN OR NOT TO COMPLAIN
You own a medical online store. One of your most important customers, a medical clinic, called to follow up the medical products they ordered ten days ago. Delivery normally takes 7-8 days. In no time, you were able to trace the delayed order to the shipping company. You went to the office and were able to talk to the clerk who happened to be a relative of your spouse. She said that it was shipped two days ago. As you were about to leave the shipping office, you glanced at her desk and clearly saw the shipping receipt showing that the order was shipped this morning. You called the client back with the news that the product was on its way. As you talked with the client, you learned that the delay of the product had allowed the condition of some patients to worsen dramatically. The clinic was demanding a refund of their order worth P20,000.
Sensing that you would complain about her inefficiency to the officers of the shipping company, the clerk apologized and pleaded not to complain to her superiors. She expressed her fear of possible suspension or termination from work. You remembered the clerk's family story from your spouse that she was the one who lost her husband and was solely fending for the needs of her three children.
Direction: Provide a decision for the above situation by following the 7steps to Moral Decision Making by Scott Rae. (EXPLAIN EACH STEPS WITH 2-3 SENTENCES)
Step 1: Gather the facts (Specify the information you will gather)
Step 2: State the moral dilemma
Step 3: Identify the principles/values that have bearing on the case.
Step 4: List the Alternatives.
Step 5: Compare the principles you identified and the enumerated alternatives. (Choose which
one among the principles/values is more important to you and use that to check or cross
out the several alternatives you have listed)
Step 6: Weigh the consequences.
Step 7: Make a Decision (Explain why you have chosen this alternative)
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