Use a weighted scoring model to help the committee choose between two projects: Booking System Upgrade and Cabin Crew Retraining. The relative weights for each criterion and the assessment of each project for these criteria are shown in the following table. Which project would you choose and why?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
Problem 3CFCA: Cousins Jeri Lynn De Bose, Tish Hoover, and Josephine (Joey) Parks looked forward to meeting up...
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Use a weighted scoring model to help the committee choose between two projects: Booking System Upgrade and Cabin Crew Retraining. The relative weights for each criterion and the assessment of each project for these criteria are shown in the following table. Which project would you choose and
why?

Criteria
Weight
Booking System Upgrade Pilot Crew Retraining
Fly safe
40
4
10
Generate revenue
30
9
Reduce costs
20
7
Customer service
10
10
10
(Assume 10 represents the preferred score and 1 represent the undesired score.)
Use the template provided.
Booking System
Pilot Retraining
Criteria
Weight Score
Weighted Score
Score Weighted Score
Transcribed Image Text:Criteria Weight Booking System Upgrade Pilot Crew Retraining Fly safe 40 4 10 Generate revenue 30 9 Reduce costs 20 7 Customer service 10 10 10 (Assume 10 represents the preferred score and 1 represent the undesired score.) Use the template provided. Booking System Pilot Retraining Criteria Weight Score Weighted Score Score Weighted Score
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