Using the theory of Ida Orlando, how can you deal with patient complaints?

Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)
6th Edition
ISBN:9781305964792
Author:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Publisher:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Chapter44: The Medical Assistant As Clinic Manager
Section: Chapter Questions
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A patient just undergone surgery is complaining of pain. He has already had the   maximum dose of pain medications; He is continuously using his call light demanding for the nurse. He keeps on complaining that his pain is not being taken cared of and other patient are receiving better care.

  1. Using the theory of Ida Orlando, how can you deal with patient complaints?
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