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- At times to be efficient in management means not using resources the most cost effectively Select one: True FalseSupppose that A, B, and C all have the exact same upper and lower specification limits. Select the correct answer from the choices below: a. There is no difference between A’s Cp and B’s Cp b. None of the three processes Cp values are the same. c. There is no difference between B’s Cp and C’s Cp. d. Processes A and C have identical Cp values.Q7) A cost is a sacrifice or giving up of resources for a particular purpose. Select one: True False
- Which of the following statements is correct as far as the definition of a service blueprint is concerned?a. A service blueprint is a special form of a user-interaction decomposition.b. A service blueprint distinguishes between customer actions, onstage actions, backstage actions, and support processes.c. Both of these statements are correct.d. None of these statements is correct.Durability is the dimension of quality that is associated with the ability to perform over time :a. Trueb. FalseWhich of the following statements is correct as far as a service blueprint is concerned?a. A service blueprint helps in identifying the bottleneck.b. A service blueprint distinguishes between customer actions, onstage actions, backstage actions, and support processes.c. A service blueprint distinguishes between customer defects, onstage defects, backstage defects, and process capability.d. None of these statements is correct.
- ________________ defines as eliminating job applicants who could have performed successfully on the job if thet were selected. A: Accept errors B: Admission errors C: Reject errors D: System errors10- It is important to communicate with the customer verbally and non-verbally about the satisfying capacity of the product. These statements are meant to ______, _______, ______ the customer of the best possible product fit to his needs. a. Informs, persuade, recommend b. Recommend, progress or help c. Identify, suggest, remind d. Inform, persuade, remindSelect the best response to the following question. What should you look for when you read for formatting errors during the proofreading phase? Check all that apply. a. Polite tone b. Proper positioning of text c. Attractive layout
- What is the difference between the PDCA cycle and the Deming cycle?a. The PDCA cycle includes four steps (plan, do, check, act), while the Deming cycleincludes six steps.b. The Deming cycle only applies in manufacturing.c. The PDCA cycle is a method for quality improvement, while the Deming cycle appliesto the product development process.d. There is no difference between the two approaches.Great Plains is designed to be used by companies that have a large number of potential users.Select one:a. Falseb. True11 At what point should a business information manager assume that he or she will not receive any more new questions or requests to solve problems? O A. Questions and problem-solving requests usually end after about six weeks. O B It can take six months or more for a business information manager to stop receiving questions or requests. O C. It takes about a year before the manager has answered all questions and solved all problems. OD. There are always new questions to answer and new problems to solve in this line of work.