walim ve to wait for another five minutes. The COVID-19 guidelines of social distancing were t strictly implemented at the store. Using the SEVRQUAL framework, identify the vice gaps and suggest how the company can deliver superior service quality to its stomers.
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- In the process of closing the company books, you encounter a problematic transac- tion. One of the company’s customers was invoiced twice for the same project materials, resulting in a $1,000 overcharge. You immediately notify the controller, whose response is, “Let it go, it happens often. It’ll probably balance out on some future transaction.” What should you do now?A small medical supply company sells cash only, the cash sale procedure involves several steps:- The sales clerkprepares apre-numbered sales invoice in triplicate. The sales clerk takes copy 1 and 2 together with the payment and present them to the cashier. The cashier validates the original copy and gives it to the customer. The third copy of the sales invoice staysin the invoice book when the invoice book has been depleted all 3rdcopy of the invoices is filed in the sales office. “by invoice books”. At the end of each day the cashier prepares a Sales summary, a deposit slip in duplicate and counts the cash. He or she takesthe cash tothe Bank and deposit it.The cashier retains a copy of the deposit slip the other copy is validated by the bank. The cashier then gives the accountant the sales summary, the 2nd copy of the invoices and the validated deposit slip. The accountant agrees the numbers prepare the journal entry Files the documents as follows Sales summaries by date Invoices…Green Gardens' owner has asked your advice about a possible problem at his business. Over the last 6 months the large-sized lawn and garden inventory (ie, tables, chairs, planters, etc.) has appeared to be short. The inventory records that employees use to determine what is on hand show that more inventory is available than can actually be located. This has cause frustration and mis-trust in the inventory records for the sales employees. The owner realizes that the problem is bigger than just frustrated employees. He is afraid that inventory is being stolen, a problem he didn't think possible given that these are large items that are not easily moved. Requirements: Provide the owner with two internal controls that he could implement to reduce the likelihood of theft of the lawn and garden inventory.
- Imagine that you are the chief operations officer (COO) of Amazon.com. You are interested in creating a competitive advantage for your company (compared to other online retailers) in that you wish to be able to provide to your customers faster shipping than you have been able to provide with your existing set of warehouses and fulfillment centers. It has been decided that using overnight shipping on every order (which would, of course, be about as quick as shipping could be) has been eliminated as a possibility due to being prohibitively expensive. Describe what you would recommend as the COO to improve the speed with which Amazon.com customers receive the products that they have ordered. What negative consequences or disadvantages, if any, do you see as a result of your proposed solution?Which of the following could a retailer of flat screen televisions offer as supplementary services? Financing Installation In-home consultation After-sales service All of the above Which of the following types of value are NOT provided by services? Time Experiential Place Problem generating FormDuring the Movement Control Order, platforms became a vital service, and as people got more familiar with them, they began to rely on them for everyday requirements. “For example, when we launched the ringgit-to-ringgit Penjana Shop Malaysia Online campaign with the Finance Ministry and the Malaysia Digital Economy Corp in August and September, we found that each new Shopee client who received a Penjana coupon went on to make four additional purchases,” Ho added. Nonetheless, according to Ho, some problems remain, such as market digital literacy, which has been noted from the start. As a result, we will continue to provide free e-commerce education through Shopee University, and the Shopee Education Hub has a wealth of free resources. He said, "We've also put out seller assistance packages, which include shop coupons, promotional advantages, and more." However, according to industry statistics, the Malaysian market still has a lot of room to grow in terms of e-commerce penetration,…
- Please do not give solution in image formate thanku. Adele Weiss manages the campus flower shop. Flowers must be ordered three days in advance from her supplier in Mexico. Although Valentine’s Day is fast approaching, sales are almost entirely last-minute, impulse purchases. Advance sales are so small that Weiss has no way to estimate the probability of low (25 dozen), medium (60 dozen), or high (130 dozen) demand for red roses on the big day. She buys roses for $15 per dozen and sells them for $40 per dozen. Construct a payoff table. Which decision is indicated by each of the following decision criteria? a. Maximin b. Maximax c. Laplace d. Minimax regretThe Instant Paper Clip Office Supply Company sells and delivers office supplies to companies, schools, and agencies within a 50-mile radius of its warehouse. The office supply business is competitive, and the ability to deliver orders promptly is a big factor in getting new customers and maintaining old ones. (Offices typically order not when they run low on supplies, but when they completely run out. As a result, they need their orders immediately.) The manager of the company wants to be certain that enough drivers and vehicles are available to deliver orders promptly and that they have adequate inventory in stock. Therefore, the manager wants to be able to forecast the demand for deliveries during the next month. From the records of previous orders, management has accumulated the following data for the past 10 months: Month Jan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Orders 145 70 115 85 120 54 82 141 123 94 Compute the…The Instant Paper Clip Office Supply Company sells and delivers office supplies to companies, schools, and agencies within a 50-mile radius of its warehouse. The office supply business is competitive, and the ability to deliver orders promptly is a big factor in getting new customers and maintaining old ones. (Offices typically order not when they run low on supplies, but when they completely run out. As a result, they need their orders immediately.) The manager of the company wants to be certain that enough drivers and vehicles are available to deliver orders promptly and that they have adequate inventory in stock. Therefore, the manager wants to be able to forecast the demand for deliveries during the next month. From the records of previous orders, management has accumulated the following data for the past 10 months: Month: Jan Feb Mar Apr May Jun Jul Aug Sep Oct Orders: 1230 1155 1263 1159 1361 1273 1147 1250 1356 1155 Create tables to support your answer: a. Compute the monthly…
- The Instant Paper Clip Office Supply Company sells and delivers office supplies to companies, schools, and agencies within a 50-mile radius of its warehouse. The office supply business is competitive, and the ability to deliver orders promptly is a big factor in getting new customers and maintaining old ones. (Offices typically order not when they run low on supplies, but when they completely run out. As a result, they need their orders immediately.) The manager of the company wants to be certain that enough drivers and vehicles are available to deliver orders promptly and that they have adequate inventory in stock. Therefore, the manager wants to be able to forecast the demand for deliveries during the next month. From the records of previous orders, management has accumulated the following data for the past 10 months: Month Jan. Feb. Mar. Apr. May Jun. Jul. Aug. Sep. Oct. Orders 145 70 115 85 120 54 82 141 123 94 Compute the…Which one of the following is not an Operational Listings or Report from the Revenue cycle? Open orders reportJournal voucher listingbackorders and missed deliveries Sales invoice registerInventory availability reportYou have 10 identical cartons each holding 10 water bottles. All bottles weigh 10 oz. each, except for one defective carton in which each of the 10 bottles weighs on 9 oz. only. A scale is available for weighing. (a) Suggest a method for locating the defective carton. *(b) What is the smallest number of times the scale is used that guarantees finding the defective carton? (Hint: You will need to be creative in deciding what to weigh.)