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What are the six key components of a service environment and how does each directly impact customer loyalty and satisfaction?
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- What do customer expectations have to do with service quality?What determines supply and demand in service organizations? How does supply and demand impact services in a service marketing economy? What can businesses do to plan for fluctuations in demand for their services?What is the reason that service firms often listen more carefully to customers?
- Discuss the importance of service quality in customer satisfaction. How can businesses measure and improve the quality of their services?What is the importance of the relationship between the technology that is used by companies today and how that technology can be used to effect customer service ?As a future service provider may be in banks, financial institutions or other service organizations and companies, how does SERVICE CULTURE helped you in understanding the whole customer service process?