What is three companies that is known for its great customer service
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- what is a customer profileGive very short answers to each of the questions below. Suppose you work in a corporate firm as a sales representative. What would your first approach be to a customer who is dissatisfied with a product you sell, what would you do? Explain what masks you wear and what roles you play as a customer in 24 hours.Name an organization, business, or public service center that is customer-centric. Explain your answer.
- Discuss critically the new trends in customer service. Give examples to support your answerWhy is it important for a company to calculate the lifetimevalue of a customerIdentify which level of investment in customer relationship management would the following be categorized and support your answer with at least one statement.
- Customer profitability analysis is very important topic to managers in the modern business environment. Evaluate the above statement.In creating a business why, do we need to focus on customers' necessity and demand? Explain your answer.One rial shopping centre is a business that _________________. a. Buys to use in production b. Buys to support buyers business c. Buys and resells the products d. Buys and uses them for personnel use
- The Unique Characteristics of Services Question Content Area INTRODUCTION: When you go to a doctor's appointment or get your hair cut, you receive a service. What are the unique qualities of services? How are they different from products? What are the challenges in marketing services? Question Content Area INSTRUCTIONS: You will agree with some of these statements and disagree with others. You may find it hard to make a decision, but you should go ahead and make a choice. Record your answers next to the statement according to the following scale: Strongly Disagree (1), Disagree (2), Agree (3), or Strongly Agree (4). Strongly Disagree Disagree Agree Strongly Agree Question 1. A service is something that is not physical. 2. It is possible to touch and feel the education that students derive from attending classes. 3. Health care is a service. 4. Services such as airline flights are produced and used up at…If a company strategy stems from the ideology that “the customer is king” . Which concept is the company using to drive it’s success? Marketing , production, or product concept?What will happen if customers are not satisfied with the services offered by a firm? What is the effect to both customers and firm?