When you come to work this morning there is panic in the Front Office, a fault in the system has led to an overbooking of 14 rooms. As the Front Office manager is sick, the GM asks you to solve the problem and decide who needs to be booked out. The Front Office provides you with the following list of guests checking in today: Guest Name No of Rooms Rate Code Rack Res No Comments Mr SA Lice 2 20 Stay Mr Messie Corporate Platinum member Booked through 3. Ms Ronaldo Discount Booking.com 4 Mr Klopp Rack 12 stay 1" stay, booked 3 months Mr Guardiola a Rack ago Ms French Corporate 1" stay, Travel Journalist 49 Stay Unguaranteed 6. Dr Panenka Package 8 Mr Hazard Discount Ms. Barbara Government Last minute/ 3 stay 10 Ms Masnie Rack I'stay %3D Mr Lee Chong Wei Corporate 7 stay 12 Mr Small Corporate I stay/ booked yesterday 13 Dr Harris Group Stopover from UK 14 Mrs. Alice Rack 20 Stay 15 Mrs Van Der Bom Complementary Complaint Return Guest 16 CRS Computers Discount Attending function at hotel Booked through 17 Ms Swan Discount Hotel.com 18 Mr Table Rack Unguaranteed Mr Tardey 19 Rack Ariving Late I' stay, will arrive at 20 Dr Who and family Discount IIPM 21 DJ Sounds Complementary Hotel Brand Ambassador 22 Mr Smith Discount Unguaranteed 23 Mr Minister Government 12 stay Attending monthly 24 Ms Excel 2 Corporate meeting at Hotel 25 Mr Rose Discount Unguaranteed Additional Inforrmation: 000 rooms: 2 • I Room with a serious leak in the bathroom which will require the floor to be replaced. • I Room with a broken television. The hotel usually has 3 no-shows on any given night Select which guests will be booked out and why.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Transcribed Image Text:When you come to work this morning there is panic in the Front Office, a fault in the system has led to an overbooking of 14 rooms. As the Front Office manager is sick, the GM asks you to solve the problem and decide who needs to be booked out. The Front Office provides you with the following list of guests checking in today: Guest Name Mr SA Lice | Mr Messie No of Rooms Rate Code Comments Res No Rack 20 Stay 2 Corporate Platinum member Booked through 3. Ms Ronaldo 1 Discount Booking.com 4 Mr Klopp Rack 12" stay 1" stay, booked 3 months Mr Guardiola 1 Rack ago Ms French Coгporate Package Discount 6. 1 1" stay, Travel Journalist 7. Dr Panenka 49 Stay Mr Hazard Unguaranteed Last minute/ 3“ stay 8 9 Ms. Barbara Government Ms Masnie Rack I stay 10 11 Mr Lee Chong Wei Corporate 7* stay 12 Mr Small Corporate 1" stay/ booked yesterday 13 Dr Harris Group Stopover from UK 14 Mrs. Alice 1 Rack 20 Stay 15 Mrs Van Der Born Complementary Complaint Return Guest 16 CRS Computers Discount Attending function at hotel Booked through 17 Ms Swan Discount Hotel.com Mr Table Mr Tardey 18 Rack Unguaranteed 19 Rack Arriving Late I' stay, will arrive at 20 Dr Who and family Discount 1IPM DJ Sounds Mr Smith Mr Minister 21 Complementary Hotel Brand Ambassador 22 Discount Unguaranteed 12 stay Attending monthly 23 Government 24 Ms Excel 2. Corporate meeting at Hotel 25 Mr Rose Discount Unguaranteed Additional Information: 000 rooms: 2 • I Room with a serious leak in the bathroom which will require the floor to be replaced. • I Room with a broken television. The hotel usually has 3 no-shows on any given night| Select which guests will be booked out and why.

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