Which ethical and social responsibilities do companies have when it comes to quality? Can you think of an example where poor quality had some serious social consequences? Does the quest for quality respond to a sense of responsibility, or to the need to maximize profits for shareholders?

Which ethical and social responsibilities do companies have when it comes to quality? Can you think of an example where poor quality had some serious social consequences? Does the quest for quality respond to a sense of responsibility, or to the need to maximize profits for shareholders?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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Concept explainers

Six Sigma

Six Sigma’s usage for measurement standards goes back to Carl Friedrich Gauss, 1855, when the normal curve concept was introduced.

Quality Control

Quality Management System (QMS), Quality Assurance (QA) and Quality Control (QC) are part of Quality umbrella.

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