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- Is it your opinion that the effect of good customer service on repeat business makes organizations that focus on their clients more successful? If you're going to respond, please include at least three supporting details.How does the company overcome the challenges it has when trying to hire a diverse staff? Reasonably expand upon the idea.When it comes to hiring a diverse staff, what obstacles does the company have to overcome? Justify the notion in a thorough manner.
- When it comes to attracting a diverse staff, what challenges does the company face? Extend the idea with sufficient justification.In the context of CRM, discuss the importance of customer journey mapping and how it can be used to improve customer experiences.In the context of CRM, discuss the concept of lead scoring and how it can help businesses identify potential high-value customers.
- What difficulties does the company encounter in recruiting a diverse workforce? Incorporate adequate justification into the concept.How does the company deal with the difficulties inherent in attracting and retaining a diverse workforce? Build on the concept while still offering enough reasoning.Discuss the many aspects and components of customer service, and show how these aspects and components might be implemented in real life by using a pharmaceutical firm as an example.
- Do you think that customer-focused companies are more lucrative given the potential influence that service may have on customer retention? Please include at least three justifications for your response.In the context of CRM, explain the concept of customer lifetime value (CLV) and how it can be calculated and leveraged for better decision-making.Is it challenging for the business to locate people from varied backgrounds? broaden the concept's application while providing enough support.