Whilst considering the best service user outcomes, discuss how you may utilise the concept of resource planning to free-up enough resources for the expansion of the ICU.
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Whilst considering the best service user outcomes, discuss how you may utilise the
concept of resource planning to free-up enough resources for the expansion of the ICU.
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- What is the key feature that distinguishes a service blueprint from a normal flowchart?Explain some of the advantages of using the queuing simulator in operations strategy ?For tis week I will request from you to solve this mini case. The CEO of the Baker Inc, wants to implement a new accounting system, to improve work flow through the company’s sales, cash receipts, accounts payable, and cash disbursement procedures. The CEO is, however, concerned about the potential disruption that the implementation will have on operations. In an announcement letter to Baker’s employees, the CEO stated that: “I have contracted Flybynight Consulting Group to do the needs analysis, system selection, and design work. The programming and implementation will be performed in-house using existing IT department staff. The development process will be unobtrusive to user departments because Flybynight knows what needs to be done. They will work independently, in the background, and will not disrupt departmental and internal audit work flow with time consuming interviews, surveys, and questionnaires. This promises to be an efficient process that will produce a system that will…
- discuss what is the service blueprinting and explain the elements of blueprinting?How does seasonal variability in demand affect the flow and waiting time through a process? How might a company respond to reduce the effect of this variability?How does multitasking differ from multiprocessing in the context of managing system resources?
- Using the data on call volume in the accompanying table, how would you forecast short-term demand?George has recently joined XYZ Corporation as its vice-president of operations. Within a month of his joining, he started making operational changes in the production process of the department. The lower level workers find it extremely difficult to deal with George’s new ideas and way of thinking. Identify the problem in this case and suggest certain measures to overcome this problem.In many instances, "other customers" are present in the service environment and can affect the nature of the service outcome or process. List and discuss four ways that "other customers" can adversely affect the service delivery at a musical concert. Explain.
- What are an airline's most important resources? How few computing resources will keep the business going for a limited time? (for a maximum of 2 days). What other mechanisms or processes may it have used at the time of the tragedy?Give 5 answers to each question. a. In a call that falls under the category of "customer care call," what should an agent always keep in mind or do? b. In a call that falls under the category of "collection call," what should an agent always keep in mind or do?Help ! Choice Bank receives credit card applications that need to be reviewed for a decision. There are two types of applications; preapproved, and non-preapproved. Preapproved applications only need a quick review and therefore take 6 minutes to process. Applications that are not preapproved need a secondary credit check and take 15 minutes to process. The bank receives 10 preapproved applications every hour and 6 applications that are not preapproved every hour. What is the utilization of the process? Group of answer choices 50 % 62.5 % 68.75 % 75 % 100 %