Why is the passive voice acceptable, even desirable, in bad-news messages when it's considered poor, impersonal writing in most other situations?

Understanding Management (MindTap Course List)
10th Edition
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Richard L. Daft, Dorothy Marcic
Chapter13: Managing Communication
Section: Chapter Questions
Problem 2GL
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Why is the passive voice acceptable, even desirable, in bad-news messages when it's considered poor, impersonal writing in most other situations?

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